Customer Service - Mechanic

Mechanic / Service Writer

Job title: Mechanic / Service Writer / Customer Service

Hours:           Seasonal Full-Time or Part-Time

Location:      Assenmacher’s Cycling Center

Pay:              Competitive

We are looking for a fun and energetic person to join our team at a locally owned bike shop in downtown Swartz Creek and Hill road. Work as part of the service / mechanic team.

Key responsibilities & duties

  • Checking in repairs
  • Completing repairs on time
  • Bicycle Tune Ups, Overhauls, Wheel Truing, Suspension Work, Bike Building, & Safety Checks
  • Provide the highest level of prompt and friendly customer service; including greeting and thanking customers.
  • Ensure great customer service by providing a friendly environment
  • Answer phone and book service appointments
  • Guiding and solving customers questions
  • Display exceptional knowledge of products and service (we will train you)
  • Assist with placement of orders, refunds, or exchanges
  • Assist in store cleaning, product processing and replenishing merchandise.
  • Work with Sales team to complete and finalize sales
  • Instruct customers on how to get the most out of their bicycles
  • Basic merchandising

Experience and Skills

  • Ability to multitask and handle miscellaneous duties as needed
  • Superior customer service skills and a positive attitude are essential to interact with customers and employees.
  • Very personable and outgoing.
  • Ability to work weekends
  • Reliable and dependable
  • Extremely organized
  • Good work ethic
  • Interest in bicycles

Service industry experience a plus

You can review and print an Assenmacher Employee Application here.